David van Toor

David van Toor is Principal at No Plan B Business Development, a Irvine, California based business consultancy. No Plan B provides strategic and execution support in Business Strategy, Customer Experience, and Online Customer Communities.

Welcome to a special Leadership Channel Podcast on TotalPicture Radio. This is Peter Clayton reporting. I met David several years ago in New York. At the time, he was SVP, General Manager CRM Solutions at Sage Software. A keynote speaker at a Leadership Conference, I was very impressed with his understanding and savvy of customer engagement and social media.

David's leadership at Sage reversed a hostile and highly vocal ACT! customer base -- establishing comprehensive focus on the Customer Experience, including: Creating the ACT! Online Community. This was Sage's first Online Community and first Sage Executive to actively participate in online customer conversations. And get this: David posted his phone number on Amazon.com so frustrated ACT! users could contact him. How many SVPs do you know that care enough about the customer experience to do that?

Jeremy Eskenazi

"In many developed economies of the world, professionals are thought-centric—we no longer make things; we think things. So talent is even more important to organizations, and the role of the Staffing Leader is critical." Jeremy Eskenazi

RecruitCONSULT! Leadership is The Corporate Talent Acquisition Leader's Field Book. Welcome to a Leadership Channel Podcast on TotalPicture Radio, with Peter Clayton reporting. Joining me today from Long Beach California is Jeremy Eskenazi, Managing Principal of Riviera Advisors, a boutique human resources consulting firm that he founded in 2001.

Those of you who attend industry events like ERE, SHRM, and IACPR probably know Jeremy, as he’s a well-known speaker and contributes his expertise and knowledge to the HR and recruiting communities. If you follow TotalPicture Radio’s podcast interviews, you’ve heard past interviews with Jeremy, a frequent contributor to the program. Riviera Advisors has sponsored our reporting from many conferences and events; and the company is co-producer of a new TotalPicture Radio interview channel: Insights: Amplified.

Ed Zuber

Welcome to a Leadership Channel podcast on TotalPicture Radio, this is Peter Clayton reporting. Ed Zuber is the founder of Human Brandsources, a consultancy that helps organizations develop powerful, authentic brands and engaged workforces of advocates.

Ed recently led a webinar for the Institute for Human Resources titled Digital Revolution and the Future of HR: New Strategic Priorities. With that title, I wanted to hear more. Previously, he created and led diverse teams of marketing analysts at IBM, serving as a trusted advisor to IBM senior executives across the last decade. His innovative and integrated approaches to strategy and analysis won recognition and numerous awards in several areas, including brand and advertising strategy, company values, career development, and the launch of a new business offering, Trusted Identity.

Edward’s breakthrough approaches to in-marketplace testing using experimental designs saved IBM more than $1B in estimated pipeline on one project alone. Since joining IBM in 2000, he helped IBM evolve its brand and increase its brand value by $9B to $62B in 2009, erasing a $17B gap with Microsoft to become the second-most valuable global brand, according to Interbrand.

Tammy Erickson

Welcome to a special Leadership Channel podcast on TotalPicture Radio with Peter Clayton Reporting. Tamara Erickson, a McKinsey Award-winning author, is well respected for her expertise in collaboration and innovation. She has co-authored four publications in the Harvard Business Review, and discusses these themes weekly in her blog on the Harvard Press site entitled "Across the Ages".

I interviewed Tammy last year when her book What´s Next, Gen X? Keeping Up, Moving Ahead, and Getting the Career You Want was published.

Tammy was a keynote speaker at the recent HSM World Business Forum in New York, and I’m excited to have her back on the show. After her keynote, she shared the stage with Claudio Fernández-Aráoz and Patrick Lencioni for a lively discussion on managing teams and talent — a focus of this podcast.

George Bradt

Don't think effective executive onboarding counts? Remember Léo Apotheker?

According to George Bradt, our good friend and frequent contributor to TotalPicture Radio, "We're all new leaders all the time." George learned this through his line management roles at companies around the world – including Unilever, Procter & Gamble, Coca-Cola – and J.D.Power's Power Information Network as its chief executive. And it continues to ring true through his current work with PrimeGenesis, an executive onboarding group that is single-mindedly focused on helping new leaders and their teams get done in 100-days what would normally take six to twelve months to accomplish.

Welcome to a special Leadership Channel podcast on TotalPicture Radio, this is Peter Clayton reporting. George Bradt is a busy man: The Third edition of The New Leader's 100-Day Action Plan - How to Take Charge, Build Your Team, and Get Immediate Results (B&N affiliate link), was just published. He continues writing a weekly column for Forbes — The New Leaders Playbook. And, a new iPad App The New Leader Smart Tools is now available in the App Store for all you iPad road warriors looking to fast-track your leadership skills. We had a chance to record this podcast with George before he headed on a business trip to Asia.