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Developing the Whole Leader

Podcast with Leading in Times of Crisis co-author, Stephen H. Rhinesmith

 
Stephen H. Rhinesmith Stephen H. Rhinesmith

Welcome to a Leadership Channel podcast on Total Picture Radio with Peter Clayton reporting. Stephen H. Rhinesmith is a senior partner of Oliver Wyman Leadership Development. He is former special ambassador to the Soviet Union and was president of Holland America Line. Stephen is co-author, with David Dotlich and Peter Cairo of Leading in Times of Crisis Navigating Through Complexity, Diversity and Uncertainty to Save Your Business.

Leading In Times of Crisis highlights nine specific leadership challenges that are presented in the context of a world grown more complex, diverse, and uncertain. It reflects on a proven method

Questions:

  • One of the things I admire about your book -- this is all real-world stuff. You and your co-authors are part of Oliver Wyman Leadership Development. So I'd like to start by asking you to give us a brief overview of your firm and the work you do - and perhaps an example of the kinds of projects you're currently working on.
  • What is your background?
  • Reading from the inside flap of your book: "Leaders today are grappling with complex choices, diverse customers and employees, and unprecedented uncertainty in the economic environment. Business models are becoming obsolete, cost and performance pressures are growing, regulatory requirements are changing, and trust in institutions is declining. Tackling these and other growing demands requires every leader to radically rethink what constitutes effective leadership." So what is effective leadership and how has it changed in the last 10 years?
  • This is an incredibly dense (and by that I mean information rich) book. It would be impossible to cover all of the concepts in your book -- so I've picked one: Developing Yourself as a Whole Leader. What do you mean by a "Leadership Agenda?"
  • I don't want to turn this into a political conversation -- but when President Obama referred to the controversy over the Boston police officer and the Harvard professor and his reaction as a "teachable moment" I was impressed. To me, that's a leader taking responsibility for his actions and wanting to learn from the experience. What was your reaction?
  • Back to your Whole Leader Chapter: You write - "To navigate the perfect storm leaders must commit to daily learning." A difficult task in the middle of crisis?
  • Understanding and Managing your Personal Energy: Why is this so important?
  • What did you learn in writing Leading in the Times of Crisis?

From the Inside Flap

Leaders today are grappling with complex choices, diverse customers and employees, and unprecedented uncertainty in the economic environment. Business models are becoming obsolete, cost and performance pressures are growing, regulatory requirements are changing, and trust in institutions is declining. Tackling these and other growing demands requires every leader to radically rethink what constitutes effective leadership.

Leading in Times of Crisis presents a new approach and concrete steps to compete in this complex, diverse, and uncertain marketplace. Drawing on compelling research and more than twenty interviews with CEOs and top-level executives, former executives and professors David Dotlich, Peter Cairo, and Stephen Rhinesmith highlight the growing urgency to evolve from a traditional, one-dimensional leadership model to what they term "whole leadership." Whole leadership allows leaders to act in three ways that are important now but absolutely essential to their business in the future:

  • Rethink Your Business
  • Connect with Stakeholders
  • Live Your Values

Dr. Stephen Rhinesmith Biography

Senior Partner, Oliver Wyman

Dr. Stephen H. Rhinesmith is a Senior Partner at Oliver Wyman. He is a co-author with David Dotlich and Peter Cairo of the recently released book Leading in the Time of Crisis. Dr. Rhinesmith is one of the world's leading experts on global leadership and global human resource development. As an executive, consultant, diplomat, author, and lecturer, he has experience leading and motivating people in more than 60 countries.

Dr. Rhinesmith has been a consultant to many Fortune 100 corporations on globalization and the development of global mind-sets, competencies, and corporate cultures. His book A Manager's Guide to Globalization is frequently used in executive development programs to help managers gain a more global perspective in their work. He is currently consulting with companies on the development of leadership pipelines that will ensure the talent necessary for future global competitiveness.

Stephen Rhinesmith brings to his consulting practice 20 years of senior international management experience, 15 of which were as President of three different service organizations: the AFS International Student Exchange Program, Holland America Cruise Line Inc., and Moran, Stahl & Boyer, LLC, a consulting firm specializing in cross-cultural training and multicultural team building.

In addition to his private-sector experience, Dr. Rhinesmith served for 10 years as a senior organization development consultant to the World Bank. During 1986-87, he was President Reagan's Coordinator for US-Soviet Exchanges. In this position, he held diplomatic rank of US Ambassador and was responsible for reinitiating cultural, educational, and citizen contacts between the United States and the Soviet Union. He was also the founding Chairman of the Organizational Sociology Department at Moscow State University, which helps Russian students and managers develop the mindsets and skills necessary to work in a democratic, free-market society.

In 1994 Dr. Rhinesmith served as Chairman of the American Society for Training and Development, the leading professional training association in the United States, with 75,000 members. He is the 1997 recipient of ASTD's highest award, the Gordon M. Bliss Memorial Award, given for lifetime contribution to the training and development profession and outstanding service to the world community. Dr. Rhinesmith has been listed in Who's Who in America for the last 25 years and is in the current edition of Who's Who in the World.

Dr. Rhinesmith received his BA from Wesleyan University in 1965, and his MA and PhD in Public and International Affairs from the University of Pittsburgh in 1966 and 1972, respectively. He and his family reside in Chatham, Massachusetts.

Oliver Wyman Leadership Development, a unit of Oliver Wyman, provides a unique combination of consulting services and customized programs to help CEOs and other senior leaders transform individual and organizational capabilities in ways that will enable them to compete, to succeed, and to grow.

Leading In Times of Crisis highlights nine specific leadership challenges that are presented in the context of a world grown more complex, diverse, and uncertain. It reflects on a proven method - whole leadership - to show what proportion of head, heart and guts must be applied to tackle each issue. The authors reveal strategies on how leaders can:

  • Rethink and rebuild their business model amidst chaos.
  • Redefine risk and uncertainty in troubled times.
  • Become stakeholder savvy amongst increasingly divergent interests.
  • Build a climate of innovation amidst calls for caution.

The book features ideas gleaned from interviews with the nation's Fortune 500 CEO's including:

  • Target CEO Gregg Steinhoffel
  • Turner Broadcasting CEO Phil Kent
  • Nike CEO Mark Parker
  • HBO CEO Bill Nelson
  • Sara Lee CEO Brenda Barnes
  • Merck CEO Dick Clark
  • Fidelity CEO Rodger Lawson
  • Avon Products CEO Andrea Jung
  • Colgate-Palmolive CEO Ian Cook
  • HSN CEO Mindy Grossman
  • Burberry CEO Angela Ahrendts
  • Johnson & Johnson CEO Bill Weldon

"We've written this book because we see a shortage of talented leaders in most organizations to deal with the perfect storm," say the authors, "and we see so many companies continuing to rely on, promote, and reward one-dimensional leadership."

Leading in Times of Crisis is based on the trio of authors' combined nine decades of experience in the area of leadership development. David L. Dotlich, Ph.D. is the co-author of nine best-selling books. He was the co-founder and former president of the Oliver Wyman Delta Executive Learning Center and was formerly executive vice president of Honeywell International. Peter C. Cairo, Ph.D., is a senior partner of Oliver Wyman Leadership Development, and co- author of multiple books on leadership. He's coached numerous senior executives at Citigroup, Time Warner, KPMG, Avon Products and The Carlyle Group. He taught for 20 years at Columbia University where he served as chairman of the Department of Organizational and Counseling Psychology. Stephen H. Rhinesmith, Ph.D., is a senior partner at Oliver Wyman Leadership Development, a firm that enables global leaders to develop the right skills, knowledge and behaviors to implement strategy and achieve great results. He is one of the world's leading experts on global leadership and global human resource development. As a former CEO and US ambassador, and as an author and lecturer, he has experience leading and motivating people in over 60 countries.

"Building on the solid base of their book Head, Heart, and Guts, Dotlich, Cairo, and Rhinesmith lay out the ways to become the kind of leader needed to navigate through today's complexities and uncertainties. Leading in Times of Crisis is a necessary guidebook to survive and thrive in the global perfect storm." --John Naisbitt, author, "Megatrends and Megatrends 2000"

"The risks and opportunities that confront today's leader have never been greater. "Leading in Times of Crisis" provides unique and valuable insights, along with straightforward principles, that will help point the way in an increasingly diverse and rapidly changing environment." --Ken Frazier, president, global human health, Merck & Co., Inc.

"This book blends practical business solutions with useful insights about leading people.It should help anyone looking for new ideas to deal with the uncertainty and complexityfacing leaders everywhere today." --"Mindy Grossman," CEO of HSN (formerly Home Shopping Network)

"The main message of this provocative book is that leadership as we have known it ischanging rapidly and dramatically. Moreover, research shows that well over half of people in leadership positions fail. The challenge for leaders today is daunting. But a careful reading of what Dotlich, Cairo, and Rhinesmith have to say from their extensive experiences will help to reduce significantly this troublesome failure rate." --W. Warner Burke, Edward Lee Thorndike Professor of Psychology and Education; chair, Department of Organization and Leadership, Teachers College, Columbia University

"Research demonstrates that the #1 leadership competency in shortest supply is 'dealing with ambiguity and complexity.' Dotlich, Cairo, and Rhinesmith give you the real-world tools to actually do it. This book helps us to reach deep inside ourselves, our organizations, and our markets to achieve dynamic, sustainable success. Get this book to effectively navigate change, inside and out!" --Kevin Cashman, senior partner, Korn/Ferry Leadership & Talent Consulting, and best-selling author, "Leadership From the Inside Out"

Peter Clayton

About Peter Clayton

Peter Clayton, Producer/Host, is an award-winning producer/director of radio, television, documentary, video, interactive and Web-based media who has created breakthrough media for a wide array of Fortune 100 clients.

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