Building a Community - One Skeptical User At a Time
David van Toor is revolutionizing how companies create personal relationships with customers in an impersonal world.
David van Toor
This is a "New Coke" parable:ACT (the widely-used contact management system), was getting blasted on Amazon.com, after a major upgrade to the program. Instead of hiding behind the corporate firewall, David van Toor, the new SVP and GM of Sage CRM in the U.S., started a blog and invited ACT users to join the conversation. Instead of pulling his product from Amazon.com, he posted his phone number and email address on Amazon's discussion board so customers could contact him directly. In doing so, he turned many of the most vociferous critics into loyal customers.
Are you looking for ways to engage your customers? Connect with an employer you would like to work for? Build your personal online brand, or dramatically increase customer satisfaction? If you've checked off any of the above, you've tuned-in to the right show. Welcome to a Leadership edition of Total Picture Radio with Peter Clayton reporting.
Joining us today from Scottsdale, Arizona, is David van Toor, SVP General Manager for Sage Customer Relationship Management in North America, part of the Sage Group plc, a global supplier of business software and services. David has transformed the way his organization is talking with its customers, and that's why we're talking with David today. During his career, spanning leadership positions in USA, New Zealand, Australia, and South East Asia, David has developed a unique and engaging perspective on the ways in which customer experience, technology, and innovation intersect. His presentations prepare audience members to apply these same success principles. Dave is a frequent blogger on the ACT! customer community.
Job interview question: Do you Consider yourself innovative?
Skills-Based Volunteerism: A Powerful Talent and Leadership Development Tool
Evan Hochberg
"As leading companies become adept at leveraging their community investments to drive key business goals, corporate community involvement programs will be positioned to deliver more business value and social impact." - Evan Hochberg
Welcome to a Career Connections edition of Total Picture Radio with Peter Clayton reporting. A recent IMPACT survey conducted by Deloitte reports that skills-based volunteerism can be a powerful and cost-effective professional development tool, yet very few companies are leveraging volunteer programs for this purpose. Joining us today is Evan Hochberg, National Director of Community Involvement for Deloitte Services LP where he oversees Deloitte’s national community involvement initiative, providing strategic direction for philanthropy, volunteerism, pro-bono and workplace giving. In this role, Evan has spearheaded a complete refocusing of Deloitte’s community involvement approach which is centered on the contribution of the organization’s intellectual capital to help strengthen the capacity of the nonprofit sector.
As the latest step in this long term process, Deloitte recently announced a three-year, $50 million commitment to the delivery of pro bono service to nonprofit organizations. Additionally, Evan developed Deloitte's Problem Solvers Fund, a national grant-making program that aligns the organization's philanthropic giving with skills-based volunteering.
Do You Want to Succeed at Every Level of Your Career and Personal Life?
Confidence: The Path to Freedom. A podcast with Sheenah Hankin, Ph.D
Sheena Hankin, Ph.D
Welcome to a Leadership Development edition of Total Picture Radio with Peter Clayton reporting. Joining us today is Sheenah Hankin, author ofComplete Confidence: A Handbook.
According to Dr. Hankin, confident people react positively and successfully to life's problems and challenges. Those who lack confidence often view themselves as victims - blaming others or binging on drugs, sex, food, or alcohol to mask their feelings of shame or worthlessness. Her book, first published in 2005, has been revised and updated for 2008, and is published by Harper, an imprint of Harper Collins. Sheenah is one of New York's most popular psychotherapists. She practices Cognitive Appraisal Therapy, an approach she developed with her husband, Dr. Richard Wessler. Sheenah has conducted numerous workshops in North America and Europe. Based on her expertise and experience in helping people to turn around their careers and businesses, she has recently begun to offer courses for the public based on her book Complete Confidence.
10.9 MB 
