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Leadership Interviews
Triggers: Dont Let the Environment Control Your World - Marshall Goldsmith
Triggers. Creating Behavior That Lasts -- Becoming the Person You Want to Be

I'm excited to have back on the the podwaves New York Times bestselling author, and one of America's preeminent executive coaches: Marshall Goldsmith. His client list is a who's who of global CEOs. Welcome to a special Leadership Channel Podcast on TotalPicture, with Peter Clayton.
The timing of Marshall's books is truly remarkable: His New York Times bestseller What Got You Here Won't Get You There was released in 2007. An accurate reflection on the times and the economy. Then, in 2010, he published Mojo: How to Get It, How to Keep It, How to Get It Back if You Lose It. Considering how brutal the economy and job market was in 2010, another accurate read on the time and emotional temperature. Marshall's new book is called Triggers Creating Behavior Change that Lasts - Becoming the Person You Want to Be.
This Leadership Channel podcast with Marshall Goldsmith is brought to you by HRmarketer. Use the HRmarketer link - for a free demo and special subscription offer for HRmarketer software.
Over 10,000 Downloads!
In Search of a Purple Squirrel
As the search evolved, the job description became much more of a leadership, executive role than that of an operations specialist.

This is a TRUE story - a two part installment of the successful search for a "purple squirrel," or "unicorn" (or whatever term you want to use; recruiting jargon for an extremely difficult, skilled professional, to find and recruit.) -- that involves a division president, a rising executive... and the candidate.
The cast of our story begins with Jordan Sweeney, Head of Industrial Accounts and Strategic Sales, Industrial End Market, at AECOM, working with Seth Deutsch, President, Industrial Group at AECOM.
Leading the search for Seth and Jordan, (and frequent contributor to TotalPicture Radio -- David Perry, managing partner with Perry-Martel International, an executive search firm. (Perry is the bestselling author of the Guerrilla Marketing for Job Hunters series.
Components of this search, which took about six months, have the intrigue and ingredients of a good spy novel. I'm happy to unravel it here in a Leadership Channel Podcast edition of TotalPicture.
AECOM is one of those highly successful global organizations you may have never heard of: With nearly 100,000 employees - including architects, engineers, designers, planners, scientists and management and construction services professionals - AECOM is a premier, fully integrated infrastructure and support services firm, with clients in more than 150 countries around the world. To add to the complexity of this story, AECOM was in the middle of a significant acquisition during the search; with one of its largest competitors, URS.
Over 14,000 downloads!
The Wallet Allocation Rule
Timothy Keiningham, Global Chief Strategy Officer at Ipsos Loyalty and co-author of the Wallet Allocation Rule will make you rethink the Net Promoter Score

A few weeks ago, my good friend David Perry, bestselling author of the Guerrilla Marketing for Job Hunters series and managing partner of Perry-Martel International, an executive search firm, called me and said you need to read The Wallet Allocation Rule - Winning the Battle for Share -- and interview Tim Keiningham, co-author of the book, Global Chief Strategy Officer and Executive Vice President at Ipsos Loyalty.
Welcome to a Leadership Channel podcast on TotalPicture, this is Peter Clayton. If you are in a leadership position in your organization - responsible for HR, recruiting, marketing or sales - I encourage you to listen to this podcast, because it will give you a fresh approach to customer loyalty, and what that really means to your business.
Companies currently spend billions of dollars each year measuring and managing metrics like customer satisfaction and Net Promoter Score (NPS) to improve customer loyalty. These metrics, however, have almost no correlation to share of wallet. As a result, the returns on investments designed to improve the customer experience are frequently near zero, even negative. Surprised? Me too.
The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach--the Wallet Allocation Rule--that is proven to link to the most important measure of customer loyalty: share of wallet.
Over 11,000 Downloads!
Four Seconds: All the Time You Need to Stop Counter-Productive Habits and Get the Results You Want
Peter Bregmen, Bestselling Author and CEO of Bregman Partners, Shares Leadership Strategies and Effective Communication Skills You Can Master in Four Seconds.

"It's not enough to excel at managing your time; you need to excel at using that time powerfully."
Peter Bregman began his career teaching leadership on wilderness and mountaineering expeditions before moving into the consulting field with the Hay Group and Accenture. For the last 17 years, he has been the CEO of Bregman Partners, a company which strengthens leadership in people and in organizations, through programs including the Bregman Leadership Intensive, Coaching, and as an advisor to CEOs and their leadership teams .
Welcome to a Leadership Channel Videocast and Podcast on TotalPicture, with your host, Peter Clayton.
Critical Knowlege Transfer
What Happens When Your Company's Deep Smarts Walks Out the Door?

When highly skilled workers, subject matter experts, engineers, top sales talent, managers - leave their organizations, they take with them years of hard-earned, experience-based knowledge - much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. Everyone talks about "our people are our most important asset." Well, if that's true, why do so few companies make an effort to document and preserve the "brain trust" before it's gone?
Welcome to Leadership Channel Podcast on TotalPicture Radio this is Peter Clayton. My host today is CEO Advisor and frequent TotalPicture Radio contributor David Dalka, who leads a fascinating conversation on this timely and important topic. Joining David is Dorothy Leonard and Gavin Barton, coauthors (with Walter Swap), of Critical Knowledge Transfer, Tools for Managing Your Company's Deep Smarts, published by Harvard Business Review Press.
Over 10,000 Downloads
More Leadership Interviews Articles & Podcasts
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Marissa Mayer and the Fight to Save YAHOO! An Interview With Nicholas CarlsonThere are not very many business books I would describe as page-turners -- but this one is.
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WIN! How to Succeed in the New Game of BusinessAn in-depth conversation with international business leader, keynote speaker and author, Roger Harrop.
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Aligning Strategy and SalesThe Choices, Systems, and Behaviors that Drive Effective Selling. A conversation with Harvard Business School professor and author Frank Cespedes
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Twitter is Not a StrategyA conversation with Tom Doctoroff, the CEO of J Walter Thompson in Asia Pacific
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Karan Girotra: The Risk Driven Business ModelFour Questions That Will Define Your Company. An Interview with INSEAD Professor Karan Girotra