I'm excited to have back on the the podwaves New York Times bestselling author, and one of America's preeminent executive coaches: Marshall Goldsmith. His client list is a who's who of global CEOs. Welcome to a special Leadership Channel Podcast on TotalPicture, with Peter Clayton.

The timing of Marshall's books is truly remarkable: His New York Times bestseller What Got You Here Won't Get You There was released in 2007. An accurate reflection on the times and the economy. Then, in 2010, he published Mojo: How to Get It, How to Keep It, How to Get It Back if You Lose It. Considering how brutal the economy and job market was in 2010, another accurate read on the time and emotional temperature. Marshall's new book is called Triggers Creating Behavior Change that Lasts - Becoming the Person You Want to Be.

This Leadership Channel podcast with Marshall Goldsmith is brought to you by HRmarketer. Use the HRmarketer link - for a free demo and special subscription offer for HRmarketer software.

Over 10,000 Downloads!

"The ability to come into an interview and to challenge what we had obviously worked very hard on and had a very personal and vested interest in was the exact kind of statement that we were looking for from a candidate so he really surpassed our expectations." Jordan Sweeney.

This is a TRUE story - a two part installment of the successful search for a "purple squirrel," or "unicorn" (or whatever term you want to use; recruiting jargon for an extremely difficult, skilled professional, to find and recruit.) -- that involves a division president, a rising executive... and the candidate.

The cast of our story begins with Jordan Sweeney, Head of Industrial Accounts and Strategic Sales, Industrial End Market, at AECOM, working with Seth Deutsch, President, Industrial Group at AECOM.

Leading the search for Seth and Jordan, (and frequent contributor to TotalPicture Radio -- David Perry, managing partner with Perry-Martel International, an executive search firm. (Perry is the bestselling author of the Guerrilla Marketing for Job Hunters series.

Components of this search, which took about six months, have the intrigue and ingredients of a  good spy novel. I'm happy to unravel it here in a Leadership Channel Podcast edition of TotalPicture.

AECOM is one of those highly successful global organizations you may have never heard of: With nearly 100,000 employees - including architects, engineers, designers, planners, scientists and management and construction services professionals - AECOM is a premier, fully integrated infrastructure and support services firm, with clients in more than 150 countries around the world. To add to the complexity of this story, AECOM was in the middle of a significant acquisition during the search; with one of its largest competitors, URS.

Over 14,000 downloads!

A few weeks ago, my good friend David Perry, bestselling author of the Guerrilla Marketing for Job Hunters series and managing partner of Perry-Martel International, an executive search firm, called me and said you need to read The Wallet Allocation Rule - Winning the Battle for Share -- and interview Tim Keiningham, co-author of the book, Global Chief Strategy Officer and Executive Vice President at Ipsos Loyalty.

Welcome to a Leadership Channel podcast on TotalPicture, this is Peter Clayton. If you are in a leadership position in your organization - responsible for HR, recruiting, marketing or sales - I encourage you to listen to this podcast, because it will give you a fresh approach to customer loyalty, and what that really means to your business.

Companies currently spend billions of dollars each year measuring and managing metrics like customer satisfaction and Net Promoter Score (NPS) to improve customer loyalty. These metrics, however, have almost no correlation to share of wallet. As a result, the returns on investments designed to improve the customer experience are frequently near zero, even negative. Surprised? Me too.

The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach--the Wallet Allocation Rule--that is proven to link to the most important measure of customer loyalty: share of wallet.

Over 11,000 Downloads!

"It's not enough to excel at managing your time; you need to excel at using that time powerfully." 

Peter Bregman began his career teaching leadership on wilderness and mountaineering expeditions before moving into the consulting field with the Hay Group and Accenture. For the last 17 years, he has been the CEO of Bregman Partners, a company which strengthens leadership in people and in organizations, through programs including the Bregman Leadership Intensive, Coaching, and as an advisor to CEOs and their leadership teams .

Welcome to a Leadership Channel Videocast and Podcast on TotalPicture, with your host, Peter Clayton.