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Meet the Multilingual Chatbot, XOR

Aida Fazylova the CEO of XOR is Primed to Solve the Candidate Experience

 
Aida Fazylova, CEO XOR TotalPicture interviewAida Fazylova

I think it's fair to say that Chatbots have become the shiny new thing in Talent Acquistion. But like most things in life and tech, they're great preforming certain tasks and not so great at others. In this podcast Aida Fazylova the CEO of XOR provides us with a basic understanding of artificial intelligence (AI) and chatbots.

Welcome to an HR Tech Collaboration Channel Podcast on TotalPicture. I'm your host, Peter Clayton. Like many of the tech entrepreneurs I've met and interviewed, Aida started XOR to solve a problem. A former recruiter, she realized that most of her day was consumed by doing routine, repetitive tasks which added little value and kept her from the most important role of a recruiter; engaging with and interviewing potential candidates.

I first met Aida at HRTechTank in New York where she participated in the Startup Demo Session and Investor Feedback.

 

Talking Points:

Tell us about your background - how did you end up in Austin Texas and create XOR?

  • Does your chatbot use NLP or is it text based? 

  • Review the current state-of-the-art in HR hiring processes

  • Explore the future potential to "change the game" in recruiting

  • AI + Chatbot technology in action - results for different aspects of TA process
  • (candidate experience, time to hire, cost per hire, conversion rate, turnover rate), cases

  • Steps enterprises can take to capture the benefits and reduce the risks.
  • How to vet the vendor, how to ask the right questions!

Aida wrote the following:

Getting hired for a job used to be quite simple. Your town would need certain occupations filled and put the openings on a physical job board in town or in the newspaper. Quaint and comprehensive as these methods were, they fell out of significance when the world's population decided to grow a few billion over several decades. There are now more people offering and applying for jobs. Fortunately, technology has also been progressing and AI is here to help both candidates and employers struggling to meet their needs in the jobsphere.

Let's Set the Record Straight
AI is not coming to take over the world and eliminate humans. Well, at least not in the world of HR Tech. AI is just another tool for those on the daily grind like you and I. Until we create a legitimate artificial consciousness, let's just agree that AI isn't going to replace any human jobs. Rather, they will enable humans to pursue more specialized work. They allow Human Resource workers to finally focus on working with humans. Now let's see how they already are doing just that.

AI Optimizes Job Descriptions
AI is often used to solve a problem before it presents itself. One example is using AI to confirm the utility of the job descriptions presented in your job listings. Often HR personnel have to spend an unfortunate amount of time reading unqualified candidates as a result of a vague or inaccurate description. AI can use data from millions of other job posts to ensure that the information is properly targeted toward the candidates who are able to fill your job opening.

AI Eliminates Repetitive Tasks
The problem AI solves isn't just the boredom that comes with repetition, but the mind-numbing frustration that comes with inconsistencies in resumes and the sifting required to pull the needed information. Instead of having an employee blindly fill out their resume and send it in for consideration, why not have them talk to a chatbot and automate the information you need for your job opening? That's precisely what many companies are doing today. Here, AI is doing all of the information parsing for the hiring manager so they can focus on the most human part of Human Resources. They have the opportunity to devote their attention and resources to the interview and the relationship building with their candidates. This process also helps eliminate any potential bias or discrimination. An AI can't have any preconceived notions of a candidate based on gender, race, religious affiliations, etc. Having a reliable source for choosing candidates without running into any legal troubles is invaluable in itself.

AI Makes the Onboarding Process Nice and Smooth
There are a lot of tasks for a new recruit and there are many ways AI can help them through the transition into the office. Contractual paperwork tends to be one of the more overbearing prospects when taking on a new person. They are legally obligated to read it, understand it, fill in all the blanks and never lose it. AI can help organize and keep track of all of these things and more. Forms, login credentials and schedules can be all organized using AI. Again, this opens up the employer to focus on the human connections and building relationships.

AI chatbots can also help answer any questions about HR policies. This proves to be a more efficient way of expressing the company's expectations when necessary. Often companies policies are available for all to view, but are less simple to search through for answers. AI ensures that if there are any uncertainties, your new and old recruits will always have a swift means of verifying their actions.

As AI continues to develop, we will be able to take our hands off of more tasks that keep us from the face-to-face communication and other work that AI can't do. Finding and accepting new employees is still a human process. It requires a real connection and a true understanding of what need is being filled and by whom. AI is the perfect tool to elevate this process and help the HR realm evolve. 

About Aida:
Aida is the CEO and Founder of XOR.ai and a former recruiter. She started XOR to help recruiters focus on the hiring and strategic planning that comes with being a recruiter. Aida previously worked in IT recruitment and project management for over six years.

 

You'll find Aida and XOR at the following Events:

Attracting, Engaging And Retaining Healthcare Providers 1st Annual HR Maximizer Member Conference

HR Tech Conference Las Vegas

Smart Recruiters 18 Berlin

 UNLEASH Amsterdam

Peter Clayton

About Peter Clayton

Peter Clayton, Producer/Host, is an award-winning producer/director of radio, television, documentary, video, interactive and Web-based media who has created breakthrough media for a wide array of Fortune 100 clients.

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